Shipping policy

Shipping Policy

At Aurelora, we are committed to delivering a smooth and transparent shipping experience to ensure your satisfaction and convenience. Below are the details of our shipping process.

Who We Are
A625 TRADING LIMITED ("we", "us", or "our") operates the website https://aurelora.com/ (the “Website”).

Shipping Costs
Free Shipping: We offer free standard shipping on all orders.

Shipping Area
Delivery Region: We currently ship within the United States only.
Future Expansion: We are considering expanding our shipping destinations in the near future.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

  • Cut-Off Time: Orders placed before 5:00 PM EST will be processed the same day. Orders placed after that time will be processed on the next business day.

  • No Weekend or Holiday Processing: Orders are not processed on weekends or public holidays.

Estimated Delivery Time

  • Delivery Timeline: Orders typically arrive within 3–7 business days after processing, depending on your location.

Shipping Carriers
We partner with trusted shipping providers like UPS, USPS, and FedEx to ensure reliable delivery of your order.

Tracking: Once your order is shipped, you will receive a confirmation email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

  • Lost Orders: If your package is lost in transit, please contact us as soon as possible so we can assist you.

Returns
For information on how to return an item, please refer to our full Return Policy.

Contact Us
If you have any questions or concerns about this shipping policy, feel free to get in touch:

Email: info@aurelora.com

Company Name: A625 TRADING LIMITED
Address: RM 701, UNIT 127, 7/F, TWR B, NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG
Email: info@aurelora.com
Contact Form: Contact Us
Company Number: 78367929