Return and Refund Policy

Return Policy

You deserve something you truly love!
At Aurelora, we want you to be completely satisfied with your purchase. If you change your mind, you can return your items within 60 days of receiving your order for a store credit or exchange.

To initiate a return, please contact us at:
info@aurelora.com

Faulty Items

We care deeply about the quality of our products and are truly sorry if you receive a defective item.

If you believe your item has a fault, please contact us immediately upon receiving it. To resolve the issue efficiently, we may ask for clear photos showing the defect.

Please note:

Items that have been worn, washed, or returned without original tags cannot be accepted as faulty.
Claims must be made before the item is used.

Our customer support team is here to help — don’t hesitate to reach out!

Return Process

Here’s how to return your item:

Important return guidelines:

Return shipping costs are the responsibility of the customer.
We recommend using a tracked and insured shipping method, as we are not liable for lost returns.
Returned items must be in original condition (unworn, unwashed, with tags attached).

Thank you for shopping with Aurelora — we want you to absolutely love your new wardrobe favorites 💛

Contact Information

If you have any questions or need help with your return, please contact us:

Email: info@aurelora.com

Company Name: A625 TRADING LIMITED
Address: RM 701, UNIT 127, 7/F, TWR B, NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG
Email: info@aurelora.com
Contact Form: Contact Us
Company Number: 78367929